Question 1

Can I create activities without an account?

Accepted Answer

Yes! Puzzel.org allows you to create and test out any activity without creating an account. And if you do create an account afterwards, the activities you created earlier should be loaded into your new account automatically (if created from the same device/browser).

Question 2

Do you offer free accounts?

Accepted Answer

Yes! The platform is free by default, with only some restrictions in terms of features and usage. You can create two activities in your account for free and use all of the regular (non-paid) features. Do keep in mind that free accounts have a limit of 60 player sessions per month.

Question 3

I am only seeing my 'temporary' account? How do I get to my permanent account?

Accepted Answer

In this case you are not signed in yet. You can easily sign in via the Account-icon in the page header. Activities within your temporary account will automatically move to the account you sign in with.

Question 4

I forgot my password, where do I reset it?

Accepted Answer

You can easily reset your password via the Account-icon in the page header (if not logged in), and then click the 'reset password' menu item in the sidebar. You will receive an email within minutes, make sure to check your spam-folder as well.

Question 5

I want to change my email address connected to my account

Accepted Answer

You can change your email address via the [account_details_link].

Question 6

How do I create an activity?

Accepted Answer

Puzzel.org's most awesome feature is the real-time activity builder. This allows you to add your own unique content to each activity, while previewing the changes in 'real-time'. You can start creating an activity via the 'Add activity' icon in the page header.

Question 7

How do I edit my activity?

Accepted Answer

Go to your [account_dashboard_link] and click on one of your activities from the list. Make your changes and save them via the orange Floppy-icon. Setting changes are saved automatically.

Question 8

How long will my activity be available?

Accepted Answer

Activities in account stay available forever, until you delete them individually (or whenever you delete your account). Activities from temporary accounts get deleted after 1 year .

Question 9

How can I copy/duplicate an activity?

Accepted Answer

You can copy/duplicate your activity via the 'Use my activity' window which can be found via the gear wheel icon or the button 'Use my activity' when building your activity. From that window, you can navigate to 'copy' and either duplicate the activity itself or in some cases, reuse the content and copy that to a different activity type.

Question 10

How do I delete my activity?

Accepted Answer

Go to your [account_dashboard_link] and click the gear wheel icon next to your activity name. In the following sidebar menu, pick 'delete' and confirm that you would like to delete your activity.

Question 11

How many times can my activity be played?

Accepted Answer

By default, free accounts are allowed 60 player sessions per month per account. If you would like to have more player sessions (and access to all the features), check out the [pricing_options_link].

Question 12

How do I know who has completed my activity?

Accepted Answer

Puzzel.org allows the tracking of activity results (and completions) very easily. Each activity has a 'tracking results' menu when editing the activity. Here you can configure how you would like to track completions / activity results. You can view those results via the 'Use my activity' button or via the gear wheel icon next to your activity on the [account_dashboard_link] and then navigate to 'results'.

Question 13

What happens if I reach my maximum number of allowed player sessions?

Accepted Answer

Whenever you are at 80% of your player sessions limit, you will receive an email notifying you of this possible issue so that you are able to upgrade in time. If you surpass the player sessions limit connected to your account, the activity will inaccessible and a message will show up with the request to upgrade. You can view the status of your player session usage at any point in your [account_details_link].

Question 14

How can my players return to their previously given answers?

Accepted Answer

The given answers can be reloaded into the activity by enabling the 'Reload given answers' setting on the 'answers' tab when editing your activity.

Question 15

Do you offer multiplayer options or solving activities as a team?

Accepted Answer

There are different kinds of multiplayer options available in different kinds of activities. Puzzle field activities like the [crossword_link] and [wordseeker_link] allow solving the puzzle as a team, as does the [jigsaw_link]. Almost all of the activities support a multiplayer-mode called 'challenge', where you battle versus 1-3 players to see who solves the activity first. Some other activities like the [memory_link] and the [quartets_link], support a turn-based mechanism which lets you interact within the same game and take turns in trying to play/solve the game as best as possible. Last but not least is the multiplayer variant where the activity owner controls the pace of the game, and other players play the game simultaneously, like the [bingo_link].

Question 16

Server IP cannot be found / Puzzel.org is blocked for students

Accepted Answer

Some school networks have classified Puzzel.org as a 'gaming' website and is therefore blocked by a firewall within the school network, in most cases, just for students. In my experience, if you ask the local IT person to allow Puzzel.org, this will be granted in most cases since manually inspecting Puzzel.org will show that it is very educational targeted, privacy-friendly and not a gaming website at all (and does not contain any advertisements or other crap).

Question 17

What data are you tracking?

Accepted Answer

As little as possible! The email/password for your account is authenticated through Firebase (so not residing on any Puzzel.org server) The activities you create are hidden behind an unguessable 'activity key' and is only stored so that the activity can be played by your players. If you enable the tracking of results for your activity, individual activity results will be tracked, but this data is only available to you as the activity owner. This is completely optional though. Puzzel.org doesn't use any Google Analytics / behavioural trackers or other random third party tools. Check out the [privacy_policy_link] for the details.

Question 18

Are you selling/using my (student's) data?

Accepted Answer

No way! I hate the fact that this is even a thing.. the data you need for your educational assignments is yours, and yours only. I don't want anything to do with your data and will never sell or use it. The platform does not run any advertisements either .

Question 19

How do I keep my activity private?

Accepted Answer

The content of your activity is pretty private by default since there is no real convenient way to find random activities on Puzzel.org. But if you want to make sure the activity never shows up in any public Puzzel.org overview, you need to change the Visibility on the general settings tab to 'Private' (when editing your activity).

Question 20

What registration fields does Puzzel.org require from the players?

Accepted Answer

All registration fields are optional, so you can handpick which fields you need (if any). The following list can be used to pick from: Name First name Last name Email Phone number Student ID Employee ID Company name Country Class Other info Password (if you need players to log back in) You can also enable players to sign in with their Google/Microsoft/SSO (Single Sign On) account to make registration even more easy.

Question 21

Account did not upgrade / when will my account be upgraded?

Accepted Answer

Accounts should normally upgrade automatically within 1 minute after payment. If this is not the case, please send an email to daan@puzzel.org with the time of payment and the connected email address and I will upgrade your account manually as quickly as I can.

Question 22

Is your payment process secure?

Accepted Answer

Definitely, 100%! Puzzel.org uses two of the biggest and most reliable payment providers out there, Stripe and PayPal . This way, your payment info does not touch any of Puzzel.org's servers and is not stored except for usage by these two big payment providers, which of course offer maximum security since it is their whole business to do so.

Question 23

What payment methods do you offer?

Accepted Answer

Payments can be done through: Credit card PayPal Apple Pay / Google Pay iDeal (Dutch) Bancontact (Belgium) Giropay (Germany) EPS (Austria) Cartes Bancaires (France) Przelewy24 (Poland)

Question 24

Do I lose my extra activities after my paid account stops?

Accepted Answer

No! All activities stay available within your account and will remain there as long as you like. The only thing that does stop is the availability of the paid features (like embedding) and higher player sessions limits.

Question 25

I need an invoice/quote for the payment with our organisation details

Accepted Answer

You receive an invoice after you've made the payment. Your organisation details can be added to the invoice via the [organisation_details_link]. If you need a quote in advance, before making the payment, you can [generate_quote_link]. There is no option to pay by check since Puzzel.org is not based in the US.

Question 26

I need a custom upgrade that is not listed on your pricing page

Accepted Answer

Custom upgrades can in most cases be generated via the Ambassador-subscription and the player sessions modifier (+/-) (for commercial purposes) or via the School-subscription and the teacher accounts modifier (+/-). Check out those [pricing_options_link]. If you have very big plans and expect 50.000+ player sessions per month, we can discuss a custom plan and solution. Contact me via daan@puzzel.org .

Question 27

If I upgrade my account and the subscription has expired, will you charge me automatically for the next month/year? (auto-renewal)

Accepted Answer

Auto-renewal is completely optional when subscribing to Puzzel.org. If you want to make sure your paid account never expires, then auto-renewal is the way to go. If you want to maintain control over the payments or only need the subscription temporarily, you can deactivate auto-renewal option when subscribing (or after accidentally subscribing with auto-renewal enabled). You can cancel your subscription at any point.

Question 28

Where can I find the embed code of my activity?

Accepted Answer

You can find the embed code to your activity in two ways: Click the ' Use my activity ' button when building/editing your activity Click the gear wheel icon of your activity row on the [account_dashboard_link] In the popup that follows, click the embed-tab and there you can find and tweak your embed code. Note: the embed code only works and is only available for paid accounts.

Question 29

Do you have a sample embed code that I can try out?

Accepted Answer

Before joining, you might want to check out how a sample Puzzel.org puzzle looks and works within your own website. This is an easy way to discover how easily you can embed puzzles in your own website. Copy/paste the following sample code within your own website/CMS/LMS and see how it looks:

Adjust the width and height values if the puzzle does not fit into your website correctly (100% is also a valid value!).

Question 30

I am trying to embed my activity link, but it does not work?

Accepted Answer

Probably you are trying to embed the regular 'play' link, which is the playable link with the Puzzel.org header and footer. This link is not meant for embedding since it contains the Puzzel.org branding. To get the correct embed link, change the word 'play' in your link address (URL) to 'embed'.

Question 31

My embedded activity is showing a scroll bar, how can I remove it?

Accepted Answer

If your activity is already showing and there is just a little bit of scrolling room because of some padding at the bottom of the activity, then adding the scrolling='no' to the embed code will remove the scrollbar easily. If the activity is currently just too big for the given width/height of the iframe, then you can adjust the width/height attributes in the iframe code to a larger number to make it fit. If the width is the limiting factor, then checking out/improving your own website template might help, since it could be that the iframe has too little horizontal space 'to grow into'.

Question 32

I want to embed activities on my Wix-site, is that possible?

Accepted Answer

There are many people using Wix-websites & Puzzel.org, and I know they've easily made this work via: this link . Puzzel.org provides paid accounts with an embed code via the 'Use my activity' button or the gear wheel icon next to the activity on the [account_dashboard_link] and navigating to 'embed'.